Complaints procedure
We want to offer you as our valued customer an excellent level of service therefore we regret and take seriously any complaint you may have about us.
How Your Complaint Will Be Dealt With:
You can tell us of your dissatisfaction by telephone on 02476 849298.
Email us at theteam@accidentlawcentre.co.uk. We take the protection of your personal information seriously therefore for security reasons please do not include any additional personal information, for example bank or debit card details in your email to us
Or write to us at:
Customer Services Department
Accident Law Centre
Number 3
Siskin Drive
Middlemarch Business Park
Coventry
Warwickshire CV3 4FJ
We will actively deal with your complaint and will try to resolve any problems immediately. If this is not possible and the complaint is outstanding beyond one week we will write to you informing you:
- The person dealing with your complaint and their contact details;
- Why your complaint remains outstanding;
- When we will contact you again.
We will remain in regular contact until your complaint is resolved. Complicated complaints can take longer but if after 8 weeks your complaint remains outstanding we will write to you giving the reasons for the delay and an indication when we believe the complaint will be resolved. OR Refer your complaint to our Managing Director - who within 10 working days will issue our final response. If you are unhappy with any delay or our final response, you may refer your complaint to the Claims Management Regulator details can be found on Ministry of Justice Website
Exclusions
Accident Law Centre may decline to consider any complaint that is made more than six months after you became aware of the cause of your complaint.
